Shipping at ShrimpPuddle
When it comes to shipping, we place the highest value on transparent, reliable, and secure processing of your order. That is why we exclusively ship via DHL with tracking. Currently, we exclusively ship within Germany.
Shipping
When it comes to shipping, we place the highest value on transparent, reliable, and secure processing of your order.
That is why we exclusively ship via DHL with tracking.
Shipping is currently exclusively within Germany.
Due to the new EU packaging regulation (PPWR – Packaging and Packaging Waste Regulation) and the associated bureaucratic hurdles as well as country-specific licensing requirements, shipping to other EU countries is unfortunately not economically feasible for us as a small business at this time. We are therefore forced to temporarily restrict shipping exclusively to Germany. We sincerely apologize for any inconvenience this may cause!
Shipping Costs
Here you will find an overview of our shipping costs and options for deliveries within Germany.
Subject to change; you will find the exact shipping costs transparently at checkout.
Shipping Days
To better manage daily operations as a small business, we ship your order between Tuesday and Friday.
You can check the status of your order at any time under "My Orders" if you have a customer account. You will also receive updates via email – both with a customer account and when ordering as a guest.
Returns & Complaints
If something went wrong with your delivery or a product is missing, please do not worry. We are happy to help.
In such cases, please follow the instructions below:
Contact Us
Contact us via the contact form (found in the footer under Contact). We will always find an individual solution to resolve the problem promptly.
Your Order Number
You can find your order number in your emails or in your user account. Please provide us with your order number and the affected products so that we can immediately identify the package.
Missing Products
If products are missing, we will check the video recordings of our packaging process. If your package arrives damaged, please let us know immediately so that we can contact DHL.
Further Coordination
As soon as we have your information, we will coordinate the next steps and find a suitable solution as quickly as possible.
Product Returns
If you would like to return products, we will gladly provide you with a return slip and shipping label.
Unfortunately, if you return the package at your own expense, we cannot cover these costs.
Please make sure to cushion the products well and pack them securely.
As soon as we receive the package, we will inspect the return and contact you immediately.
