Shipping at ShrimpPuddle
When it comes to shipping, we attach great importance to transparent, reliable, and secure processing of your order. That's why we only ship with DHL, including tracking. Currently, we only ship within Germany.
Shipping
When it comes to shipping, we attach great importance to transparent, reliable, and secure processing of your order.
That's why we only ship via DHL with tracking.
Currently, shipping is only available within Germany.
Due to the new EU Packaging Regulation (PPWR – Packaging and Packaging Waste Regulation) and the associated bureaucratic hurdles and country-specific licensing requirements, shipping to other EU countries is currently unfortunately not economically viable for us as a small company. We are therefore forced to limit shipping exclusively to Germany for the time being. We kindly ask for your understanding!
Shipping Costs
Here you will find an overview of our shipping costs for deliveries within Germany.
Subject to change, the exact shipping costs can be transparently found at checkout.
Shipping Days
To better manage daily operations as a small business, we ship your order between Tuesday and Friday.
You can check the status of your order at any time under "My Orders" if you have a customer account. You will also receive updates via email – both with a customer account and when ordering as a guest.
Returns & Complaints
If something went wrong with your delivery or a product is missing, you don't need to worry. We are happy to help you.
Please follow these instructions in such cases:
Contact Us
Contact us via the contact form (found in the footer under Contact). We always find an individual solution to resolve the issue promptly.
Your Order Number
You can find your order number in your emails or in your user account. Please tell us your order number and the affected products so we can directly assign the package.
Missing Products
For missing products, we check the video recordings of our packaging process. If your package arrives damaged, please notify us immediately so we can contact DHL.
Further Coordination
Once we have your information, we will coordinate the next steps and find a suitable solution as quickly as possible.
Product Returns
If you wish to return products, we will gladly provide you with a return slip with a shipping label.
If you choose to return the package at your own expense, we unfortunately cannot cover these costs.
Please make sure to cushion and securely package the products when packing.
Once we have received the package, we will check the return and contact you immediately.
